Name: Amazon Lex
Price: 0.004 USD
Rating: 7.4 (16 reviews)
Author: Amazon AWS

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Mind Mapping

Development

Business Intelligence (BI)

Collaboration

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

File Sync and Share

Fraud Detection

IT Service Management (ITSM)

Identity Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Virtualization

Password Management System

Remote Monitoring and Management

Secure Email Gateway

Solid State Drives

Static Application Security Testing (SAST)

Storage Area Network

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Marketing Automation

Mobile Marketing

Retail Media Advertising

SMS Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Swag Management

Video Streaming

Web Analytics

Webinar

Marketing

Field Service Management

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales Gamification

Sales Intelligence

eCommerce

Sales

Insider Risk Management

Secure Service Edge

Security

Car Rental

Equation Editors

Home Health Care

Law Practice Management

Online Voting

Smart Cities

Vertical-Specific

large

medium

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend uses machine learning to help uncover insights and relationships in unstructured data. The service identifies the language of the text; extracts key phrases, places, people, brands, or events; understands how positive or negative the text is; analyzes text using tokenization and parts of speech; and automatically organizes a collection of text files by topic. AutoML capabilities in Amazon Comprehend can be used to build a custom set of entities or text classification models tailored uniquely to an organization’s needs.

Key Phrase Extraction

Sentiment Analysis

Entity Recognition

Language Detection

Pll Detection

Event Detection Per Event Type

Syntax Analysis

Amazon Comprehend

Machine Learning

Amazon AWS

IBM watsonx Assistant

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

Contract Terms and Pricing Model

ChatGPT

OpenAI

Google Cloud Dialogflow

Google

Microsoft Copilot

Microsoft

Google Gemini

Chatfuel

Afforai

Chatbase

Forethought

AWS provides Amazon Lex, a chatbot building technology.

Request and Response

Stream Conversation

small

Conversica provides lead management software for marketing, inside sales and sales groups.

Starter Edition

Conversica

Intelligent Virtual Assistant

Salesforce integration

Automated initial emails

Sales email templates

Engagement tracking

Append emails to records

Gmail integration

Exchange integration

Marketing automation integration

Powered by LLMs, IBM watsonx Orchestrate enables employees to offload time-consuming work and coordinate common to complex tasks with a catalog of pre-built skills and the capability to discover and build automations, using generative AI.

Essential

Standard

IBM watsonx Orchestrate

AI Chatbot

Amazon Lex

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Speech recognition

Natural language

Lifecycle management

Management capabilities

Web apps

Ease of use

Easy to navigate

Use on mobile

Mobile devices

Home

AI Chatbot Software

We use Amazon Lex to build support chatbots for supporting our customers. Amazon Lex provides excellent APIs to quickly develop and deploy conversational AI and chatbots. We have also been using Amazon Lex to seamlessly automate a lot of simple tasks in our complex support workflows. Amazon Lex has been fundamental in building interactive support assistants for some of our customers.

Product Usage

Pros and Cons

Easy to develop and deploy chatbots
Fully managed, so no need to worry about infrastructure management
Integrates with other AWS services for data related tasks
Cost effective
Monitoring performance with AWS services is extremely easy and convenient

Things done well

API support needs improvement
Few languages which we needed were not supported like Portuguese
Sometimes the confidence scores are not accurate
Complex web integration

Things done poorly

If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.

Support satisfaction has increased
Time to resolve customer concerns has seen a major improvement
Amazon Lex can quickly automate repetitive simple tasks for us
Our organization has built NLP capability without having to hire language experts/linguists
Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment

Return on Investment

Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.

Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.

Amazon Lex 2022-08-17 11:15:39

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Amazon Lex

Overview

What is Amazon Lex?

Best General Purpose Conversational AI solution in the market

Pricing

Request and Response

$0.004

Stream Conversation

$0.0065

Entry-level set up fee?

Offerings

Product Details

What is Amazon Lex?

Amazon Lex Technical Details

Comparisons

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